Help and support

Should you have any questions about our products, please refer to the frequently asked questions below for assistance. Our aim is to provide you with quick and comprehensive support for any inquiries you might have.

Frequently Asked Questions

Yes, our products typically come with a 90-day warranty from the date of purchase. For detailed information on the specific warranty applicable to the product you're interested in, please don't hesitate to get in touch with us.

Our warranties typically cover malfunctions and defects in materials and workmanship that could impact the product's performance. It's important to understand that any modifications or alterations that change the product from its original state will void the warranty. This also includes any misuse or physical damage to the product. Additionally, failure to perform the required maintenance on the product will result in the warranty not covering any related issues.

For immediate technical assistance, we recommend starting with the help section on the Axia portal. Here, you'll find a comprehensive collection of support materials and troubleshooting guides designed to address common issues and questions. Additionally, for step-by-step instructions and more detailed insights into using your device, visit the tutorial section on our website. These resources are tailored to enhance your understanding and use of our products, ensuring you get the most out of your Axia GPS experience. For more in-depth support, feel free to email us at Please include your email address (which serves as your username) and the IMEI number of your GPS device in your correspondence. This information is crucial for us to provide you with the most effective and personalized assistance.

The legality of using GPS devices on vehicles can vary based on how you plan to use them. We recommend consulting with a lawyer to receive expert advice on the legal considerations specific to your intended use of the product. Legal professionals are best positioned to provide you with guidance that ensures compliance with relevant laws and regulations.

User tutorials

Interested in exploring the full range of features available through the Axia interface? Dive into our tutorials to gain comprehensive insights and guidance on utilizing your device to its fullest potential. These resources are designed to equip you with all the necessary information for optimal use.

Create a new user

Create geofences

Activate the tracking tool

Enable real-time tracking

Access reports

Locate the OBD2 Port

Notifications Tab


Fix your Blurry Unit

Need Further Assistance?

If your question remains unanswered, don't hesitate to reach out by filling out the form provided below. Our dedicated team is ready to respond to your inquiries promptly.

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